Our Tems and Conditions of Business For Window Cleaning 

 

 

By using our service you agre to our terms and conditions of  business 

1.   Initial visit                                  

For your first clen only there is one off charge to cover the additional time taken. 

2. What can I expect

Our pure water cleaning system is very effective at cleaning general dirt from your windows, if you have builders residue ( e.g plaster, concrete and paint etc.) pure water will not be effective at removing these, please notify us when we call to arrange your first visit.

We guarantee all windows we clean. If for any reason you are not satisfied with our work, you must contact us  within 24 hours of the clean. We will than return to recleane your windows for free.

3. How often will we visit

We offer the choice of every 6 or 12 weekly visit. We ask for some flexibility on time scales due to rain and other factors of a week either side of the time due.

4. Turning us away 

We will try to be as reliable as we can for you,  but we also appreciate the customer being reliable. We will make time and space in our schedule for you. On the day of the clean or the night before is too late for us to replace your clean with another. We reserve the right if you turn us away at the door or canceling the night before to charge you the full price expected and/or cancel any ongoing services with us . We also reserve the right to charge the full price expected if access on the day has not been made available by the customer and clean the front windows only where is possible. 

5. Ending our services 

If for one reason or other you should wish to cancel our services you have the right to do so at any time. This can be done by telephone 07862563995 or by mail robertwindowcleaning21@gmail.com    

However,  we don't offer one off window cleans , by using our service you agree to a minimum of 2 cleans.